Refund policy

Returns
For hygiene and safety reasons, we can't accept returns or exchanges on soap bars, body butters or other personal care products once they've shipped. Custom and personalized orders (like favors or labeled bars) are also final sale.

Damaged, defective or wrong items
Please check your order when it arrives. If anything is damaged, defective or not what you ordered, email lindsay@agoodbarofsoap.com within 48 hours of delivery, with a photo if you can. We'll send a replacement or a refund to your original payment method.

Cancellations
To cancel an order, email us within 12 hours of purchase. Once an order has been packed for shipping, it can no longer be canceled.

Refunds
Approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to post it. If it's been more than 15 business days, email lindsay@agoodbarofsoap.com.