Shipping
- Processing time: orders usually ship within 1–2 business days. Custom orders follow the timeline we agree on when you order.
- Packaging: every order is hand-packed in brown paper wrapping with padding inside a cardboard box.
- Tracking: you’ll get an email with tracking info once your order ships.
- Heat and body butter: our whipped body butters can soften or melt in high heat during shipping. If yours arrives melted, pop it in the fridge for about 20 minutes. It may look a little different, but the quality is the same.
Read the full shipping policy.
Returns & Refunds
- Returns: for hygiene and safety reasons, we can’t accept returns or exchanges on soap, body butter or other personal care products once they’ve shipped.
- Custom orders: custom and personalized orders (like favors or labeled bars) are final sale.
- Damaged, defective or wrong items: please check your order when it arrives. If anything is damaged, defective or not what you ordered, email lindsay@agoodbarofsoap.com within 48 hours of delivery, with a photo if you can. We’ll send a replacement or a refund to your original payment method.
- Cancellations: email us within 12 hours of ordering. Once an order has been packed for shipping, it can’t be canceled.
- Refunds: approved refunds go back to your original payment method within 10 business days. Your bank may take a few extra days to post it. If it’s been more than 15 business days, email lindsay@agoodbarofsoap.com.
Read the full refund policy.
Ingredients & Safety
- Handmade differences: every bar is poured and cut by hand, so color, design and weight can vary a little from the photos.
- Allergies: full ingredients are on every product page. Our kitchen handles nut oils like sweet almond oil and shea butter. If you have sensitive skin, try a small patch test first and stop using it if irritation happens.
- External use only: keep out of eyes and don’t eat it, even if it smells delicious.
Privacy
We only collect what we need to process your order, payments are handled securely through Shopify’s checkout, and you’ll only get marketing emails if you sign up. Read the full privacy policy.
Plant-Based Commitment
Everything we make is 100% plant-based. We never use lard, tallow, beeswax or honey.